Privacy and Cookies Policy

Introduction

This Privacy and Cookies Policy describes how FLISS HEALTH LIMITED ("FLISS," "we," "us," or "our") collects, uses, and shares your personal information when you use our services. This includes online video calls with midwives and other medical professionals, as well as our website and related digital services. FLISS is registered with the Information Commissioner's Office (ICO) and complies with the General Data Protection Regulation (GDPR).

Information We Collect

Personal Information

We collect the following personal information:

  • Name: First and last name.
  • Email Address: For communication and account access.
  • Mobile Number: For communication and verification purposes.
  • Other information to provide our service, including, but not limited to, consultation notes from appointments with you and customer support messages.

Payment Information

We use Stripe to process payments. When you make a payment, your payment information is collected and processed by Stripe according to their privacy policy. We do not store your payment information on our servers.

Usage Data

We also collect data through the following services:

  • Google Analytics
  • Meta Pixel
  • TikTok Pixel
  • Microsoft Clarity
  • Google Ads Tracking

These services help us understand how you use our website and improve your experience.

How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To facilitate video calls with midwives and other medical professionals.
  • Communication: To send updates, notifications, and support messages.
  • Analytics and Improvement: To analyse website usage and improve our services.
  • Marketing: To re-target and provide personalised ads through Google, Meta, TikTok, and other platforms. To send emails relevant to services you have shown an interest in, we will always provide an 'unsubscribe' link.
  • Payments: To process payments through Stripe.

Sharing Your Information

We may share your information with:

  • Service Providers: Third-party companies that help us provide and improve our services.
  • Payment Processors: Stripe, for processing payments.
  • Legal Requirements: When required by law or to protect our rights.

 

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How We Use Cookies

We use cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Retargeting and personalised advertising

Types of Cookies We Use

  • Functionality Cookies: We use these cookies so that we recognise you on our website and remember your previously selected preferences.
  • Advertising Cookies: We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address.

How to Manage Cookies

You can set your browser to not accept cookies. However, in a few cases, some of our website features may not function as a result.

 

Your Data Protection Rights

FLISS is committed to ensuring that you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.