Terms and conditions
1. Introduction
Please read these terms and conditions carefully before using the Fliss platform comprising www.fliss.health. If You do not agree to being bound by Our Terms then, please immediately stop using the Platform and Services in any manner. By continuing to use the Platform You are entering into a binding commitment between You and Us confirming (i) You have, read, understand, and agree to be bound by these Terms; (ii) that You are of legal age to be bound by these Terms; and (iii) You have the authority to enter into these Terms on a personal basis or on behalf of the legal entity that You have bound to these Terms. We reserve the right to change the T&Cs at any time. If You have any questions, comments, or concerns regarding these terms or the Platform, Products, Practitioners and or Services, please contact us using our Contact Form.
2. Definitions
"Company," "We," "Us," "Our," "Fliss": Fliss Health Limited, a company registered in England, UK, with a registered address at 29 Greenbank Road, WF6 2JU. Subject to these Fliss End User Terms & Conditions (Our “Terms”) together End Users, also referred in these Terms as “You”, “Your” and or “Yourself” are permitted to access the “Platform”, “Products”, “Practitioners” and “Services”.
3. User Obligations
Please note that You should not place reliance upon or use Our Platform, Products, Practitioners and/or Services in replacement of any emergency services requirements, this includes medical emergency services and any safeguarding emergency services. If You need urgent help then please immediately call the relevant medical or other emergency services response number.
To access the services, you warrant that you are at least eighteen (18) years of age, reside in the UK and possess the legal right, capacity and ability, on your own behalf to accept and agree to these Terms and Conditions.
Fliss is not responsible for any adverse outcomes resulting from failure to follow professional advice.
You agree to book your appointment with accurate information, including but not limited to your name, postal address, mobile telephone number, email address and password.
Fliss reserves the right to refuse access to appointments to anyone, at its sole discretion from time to time, whether or not the user has previously successfully registered, visited or used any Services.
Our Practitioners may suggest a number of different options and recommendations which You may or may not wish to consider. If You decide to go ahead with a recommendation, You do so at Your own risk and, where such recommendation is dependent on a third party provider, any complaints should be directed to the manufacturer or provider. We always recommend that You check with Your healthcare provider before placing any reliance on the information or guidance received through Our Services, as they may have additional information we have not been provided with. In addition, if You have any questions or concerns in relation to the information or advice You have received from Us or Our Practitioners, please ensure that You reach out to Our Practitioners again for further information and clarity and/or discuss any information You have received from Us with Your usual healthcare provider.
The information and content made available to You on Our Platform has been prepared for a general audience and has not been assessed based on Your specific needs or concerns. We always insist that You check with Your healthcare provider before placing any reliance on the information or guidance received
4. Our services
Fliss provides access to healthcare professionals based in the United Kingdom who are each qualified and governed by the relevant regulatory body in each area of expertise (each, a “Practitioner”) and information to support You through various life transitions including, but not limited to, pregnancy, women’s health, fertility, parenthood, and menopause (each, the “Services”). Practitioners may provide information, advice and support through articles, webinars, chat services, telephone calls, and online video calls.
5. Booking and Appointments
Appointments can be booked through our website. Clients must provide accurate and complete information when booking. Confirmation of the appointment will be sent via email. Clients must ensure they have a stable internet connection and the necessary equipment for video consultations.
6. Payment and Fees
Payment must be made at the time of booking. All fees are non-refundable except as provided in Section 6.
7. Intellectual Property
All content published and made available on our Site is the property of Fliss and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. Fliss is a registered trademark in the UK. You may not use any content for commercial purposes without prior written consent.
8. Disclaimers
You should not change any treatment or care plan, medication or therapy based on information You received from Fliss without speaking directly to Your usual healthcare provider. Content and information made available via the website is supplementary to any treatment or care provided by Your healthcare provider and should not replace regular medical visits with Your healthcare provider. Always seek advice from Your physician or other qualified health care practitioner regarding Your medical condition or the use (or frequency) of any medication or medical device.
Always seek the advice of your NHS provider or other qualified healthcare provider regarding any medical concerns – and before starting, stopping or modifying any treatment or medication – even if you have already obtained medical advice via or read relevant material on our website or service.
Fliss Health Limited does not guarantee that a video consultation is the best course of accessing advice. Furthermore, Fliss is not a substitute for your primary care provider. You agree to contact your NHS healthcare provider immediately should your condition change or your symptoms worsen. If you require urgent care, you should call 999 or contact your nearest emergency services centre immediately.
Fliss Practitioners do not provide emergency services, including medical emergency services and safeguarding emergency services. Never disregard professional emergency help or medical advice or delay in seeking it because of something You have read in connection with Our Services. Always consult with Your healthcare professional if You have any questions or concerns about Your health or condition or experience any changes in Your condition or health status. If you have any concerns relating to your safety or wellbeing, please contact the emergency services without delay
9. Limitation of Liability
Our Services are provided “as is, as available”. You agree that Your access to and use of the Services, Practitioners and the content is made available on an “as is, as available” basis and Fliss Health Limited specifically disclaims any representations or warranties expressed or implied, including, without limitation, any representations or warranties of merchantability, fitness for any particular purpose and non-infringement. Fliss does not warrant or make any representations regarding the use or the results of use of the Products, Services, offerings, content, and materials made available through the Platform and the Services, including without limitation the availability, use, or results of the Services provided by a Practitioner.